If you are considering using MagicMail by LinuxMagix, please consider that it creates difficulty for legitimate small business service providers to send you email.
What is Legitimate Email?
For simplicity, legitimate email complies with FTC Can-Spam Act. Note: a solicitation through email can still comply with the CAN-SPAM Act (such as someone sending you a job resume, or a trade association emailing you and asking you to join them, ect ect).
What was blocked
To clarify: one of my clients wanted to purchase a product from another business, the business had an email address on their website and said to send an email to request instructions on how to purchase the product, my client had their email blocked, I looked into it- found that MagicMail wanted a reverse DNS, let my client know how long it would take, my client opted to purchase a similar product from a different company.
Review of MagicMail
If you are wondering what service providers have to go through when their emails are blocked: Why message was rejected.. Their documentation on how to fix the problem mentions over 15 times that its a problem with the person receiving the error. I believe that documentation should only be about providing information relevent to the subject and it should not be taken as an opportunity to pass blame to the person needing the documentation! If you have trouble getting a reverse dns they let you know “either your upstream provider doesn’t want email servers on it’s network, or you should consider another provider”. So its not their software that’s the problem, its everyone else- and if your provider doesn’t work with their software- you should change your isp…
Ironically, they reply with a message that I would consider spam when they tell you you’re blocked. They just lack the coupon code by their ad.
550-Reason: Your IP address [123.456.789.0] appears not to be an email server.
550-Protection provided by: MagicMail version 1.3.2 (http://magicmail.linuxmagic.com)
550-For more information, please visit the URL:
550-or contact your ISP or mail server operator.
How they’ve treated providers
Other than my experience with them, you should consider what others have to say:
Don’t fall for their advertising of ‘Best Practices’, just look at what service providers have to go through to send you email. My client ended up not purchasing from the company that used MagicMail LinuxMagic as the email request for a quote would not go through.
My clients are small businesses (under 30 employees). If your company does business with small businesses, make sure that any “Anti-Spam” solution you setup doesn’t end up blocking your potential customers.
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